The Institute of Singapore Chartered Accountant (ISCA) would like to invite vendors submission on a quotation for Corporate Website Maintenance and Support.
Scope of Work
1.1ISCA requires a 6-month maintenance contract to support ISCA’s corporate website (https://isca.org.sg) developed using Umbraco CMS
1.2The vendor will be required to perform the following tasks during ISCA’s office hours. (8.am – 6p.m from Monday to Friday)
Manage change requests and bug reports from our end users
Providing bug fixes to bugs reported
Perform change requests and enhancements to our corporate website
Assist end users with any content update
Provide documentation for any change request performed
Provide security updates for both Umbraco website and Windows servers (including penetration testing findings)
Server monitoring and performance tuning
Maintenance of static backup website (display in disaster)
1.3This maintenance contract may be extended for an additional 6 months at the discretion of ISCA. The vendor must be able to commit for a 12-month period.
All CMS, Backup and related systems to the website administration IDs and Passwords must be made known to ISCA and ISCA has the full right to login into the system without any permission of any vendor.
The vendor must include the following information in their quotation
1.1 Quote for 50 Man-Hours of Maintenance for a period of 6 months
1.2 All Change request pricing should be part of these 50 man hours and should be charged on a hourly basis.
1.3 Hourly Rate Card for additional hours of work beyond the 50 Man-Hours
1.4 Service Level Agreement (SLA) for response time to issues reported by end-users. The vendor nay provide separate response time for critical and normal issues. The criteria for different issue types must be specified clearly
1.5 Proposed payment schedule
Submission Method Details
Quotations submitted must be valid for 3 months from the date of opening of ITQ.
For any enquiry or submission, please email to firstname.lastname@example.org with the subject ICT-25-2019 Corporate Website Maintenance & Support" before the closing date. Closing date: 29th October 2019 – 5pm