CPE FAQs

Frequently asked questions about your CPE account and registration

For non-ISCA member, you may wish to sign up for a non-ISCA individual account with us via the url link here:  https://eservices.isca.org.sg/  
For both Corporate or Individual accounts, click here and enter your email address. Click onto "Reset Password" button. The instructions to reset your password will be sent to your default email address.

If you are a company-sponsored participant or require the billing to go to the company, a corporate user account would have to be set up prior to programme registration.

ISCA Corporate user overview:

a) Sign-up for *CPE courses with 3 and more non-ISCA members (in a single invoice) and be eligible for a 10% discount (before GST). (ISCA members will enjoy a default subsidized rate and no further discounts will be provided for ISCA members’ registration)

b) Interbank GIRO and cheque payment modes are available for Corporate enrolments

c) Invoices will be billed to companies instead of individuals

d) No application and subscription fees are required

*Group discounts are not eligible for WDA funded programmes, Practical Audit Workshops, collaborations with external providers, e-learning, and all training packages.

The Institute reserves the rights to discontinue or determine which programme(s) are applicable for group discount without prior notice.

To create a new ISCA Corporate user account, please click here to download the application form. Submit the completed form to cpe@isca.org.sg or fax to 6749 8061. Upon approval, the account activation instructions with login credentials will be emailed to the company person-in-charge within 2-3 working days.

In the event of non-attendance due to medical or compassionate reasons, participants/ corporate users should submit an appeal for withdrawal in the self-service portal, under “My CPE Courses” no later than two days after the programme commencement date. Approvals may be granted with supporting documents, on a case-by-case basis. Reimbursements, if approved, will be in the form of credit balances/vouchers with a stipulated validity. ISCA reserves the right to reject unverified appeals, or those which are not due to medical or compassionate reasons.

For courses which are lower or equal to a value of S$50, all requests pertaining to defer/switch/replace/withdraw/refund will not be permissible. Otherwise, for various programme categories, please refer to the terms below:

A) FOR SINGLE COURSE REGISTRATION  
 

REQUEST FOR DEFERMENT / SWITCH / REPLACEMENT   
  
Deferment/switch/replacement of course
Participants or corporate users may defer or switch a programme in the self-service portal, under “My CPE Courses” at least 14 days prior to the programme commencement.

(E-Learning courses are not eligible for deferment, switch or replacement)      

1. Deferment of Programme  
When a participant is unable to attend a programme, he/she may request to defer to the next session (subject to available dates) via the self-service portal for individual registration under personal billing. A corporate user can also defer a course on behalf of his/her participant via the self-service portal for company billing.
                             
2. Switch to another programme​
​A top-up fee will be levied in the case where a participant switches to a programme of a higher fee via the self-service portal. No refunds will be made if the participant switches to a programme of a lower fee. A corporate user can also switch a course on behalf of his/her participant via the self-service portal.
 
3. ​Replacement of participant (Only applicable for corporate registrations under company billing) 
Corporate users may request for participant replacement(s) by writing to cpe@isca.org.sg to inform us at least 14 days prior to the programme commencement.  A top-up fee will be levied in the case where an ISCA member participant is replaced by a non-member. No refunds will be made if a non-member participant is replaced by an ISCA member. Other than the top-up fee (if applicable), there will be no administrative fee charged for participant replacement(s).
  
FOR DEFERMENT OR SWITCH OF EACH PROGRAMME, THE FOLLOWING CHARGES WILL APPLY:   

  • Certification programmes  Eg. Business Analytics and Reporting (BAR) and
  • Practical Audit Workshop (PAW) – S$200
  • C-Suite Programmes – S$200
  • Regular CPE programmes – S$40
  • Pre-Admission course (PAC) – S$120, with deferment to the immediate available session only.                              

All charges are subject to prevailing GST.

*Switch/Replacement is not allowed for the Pre-Admission course. 
*Deferment/ Switch/Replacement is not allowed for E-Learning courses.   
 
NO-SHOW                       
There will be STRICTLY no refunds for no-show.  
  
B) FOR BUNDLED/PACKAGED COURSE REGISTRATION
   
 
OTHER DISCOUNTS/PROMOTIONS/FUNDING 
Bundled/Packaged course registrations cannot be used in conjunction with other discounts, promotions or funding application. Skills Future credit, UTAP, WDA funding is not applicable to courses enrolled under training bundle/package. 
  
CANCELLATION / DEFERMENT / SWITCH / REPLACEMENT OF PARTICIPANT 
There will be strictly NO cancellation, deferment, switch of courses and/or participant replacement once the participant is successfully enrolled for the bundled/packaged courses.     
 
NO-SHOW
There will be STRICTLY no refunds for no-show.
 
C) FOR PREPAID PACKAGED COURSE REGISTRATION   
 
Prepaid packaged course registrations cannot be used in conjunction with other discounts, promotions or funding application. Skills Future credit, UTAP, WDA funding is not applicable to courses enrolled under training bundle/package.    
 
NO-SHOW
There will be STRICTLY no refunds for no-show.      
   
D) FOR SKILLS FUTURE CREDIT (SFC) AND WDA FUNDED PROGRAMMES REGISTRATION   
    
 
REQUEST FOR DEFERMENT / SWITCH / REPLACEMENT
Participants/Corporate users may request for deferment/switch by writing to cpe@isca.org.sg at least 14 days prior to the programme commencement.  
 
1. Deferment of Programme 
When a participant is unable to attend a programme, he/she may request to defer to the next session (subject to available dates) by writing to cpe@isca.org.sg for individual registration under personal billing. A corporate user can also defer a course on behalf of his/her participant by writing to cpe@isca.org.sg for company billing.
  
2. Switch to another programme   
A top-up fee will be levied in the case where a participant switches to a programme of a higher fee by writing to cpe@isca.org.sg. No refunds will be made if the participant switches to a programme of a lower fee. A corporate user can also switch a course on behalf of his/her participant by writing to cpe@isca.org.sg

An administrative fee of S$40 (subject to prevailing GST) will be charged upon approval of the switch / deferment request. 

3.Replacement of participant (Only applicable for corporate registrations under company billing)
Corporate users may request for participant replacement(s) by writing to cpe@isca.org.sg to inform us at least 14 days prior to the programme commencement.  A top-up fee will be levied in the case where an ISCA member participant is replaced by a non-member. No refunds will be made if a non-member participant is replaced by an ISCA member. Other than the top-up fee (if applicable), there will be no administrative fee charged for participant replacement(s).     
Corporate Registrations and related requests such as Replacements are not applicable for programmes funded under the Skills Future Credit (SFC).

NO-SHOW                                       
There will be STRICTLY no refunds for no-show.    
 
OVERVIEW OF ADMINISTRATIVE FEES      
   

Request

Programme Type

Admin Fee
(Before Gst)

Changes to item(s) in invoices and/or name(s) in certificates of attendance/completion after they have been generated

All

$40

Per Successful Deferment of Course session/date to another available session/date

Regular CPE programmes

$40

Pre-Admission course (PAC)

$120

Certification programmes
Eg. Business Analytics and Reporting (BAR) and
Practical Audit Workshop (PAW)

Eg. Practical Accounting Essentials (PAE)

Eg. Professional Risk Management Programme (PRMP)

$200

C-Suite Programmes

$200

Per Successful Switch* of Course
 
*A top-up fee will be levied in the case where a participant switches to a programme of a higher fee. No refunds will be made if the participant switches to a programme of a lower fee.

Regular CPE programmes

$40

Pre-Admission course (PAC)

$120

Certification programmes
Eg. Business Analytics and Reporting (BAR) and
Practical Audit Workshop (PAW)

Eg. Practical Accounting Essentials (PAE)

Eg. Professional Risk Management Programme (PRMP)

$200

C-Suite Programmes

$200

Per Successful Substitution of Participant** for Course by Corporate User
 
**A top-up fee will be levied in the case where an ISCA member participant is substituted by a non-member. No refunds will be made if a non-member participant is substituted by an ISCA member.

Where applicable

NA

 

Participants who have attended and made full payment for a training programme would be able save, view &/or print their Certificates of Attendance via the self-service portal via the following steps :-

For online individual enrolments, the Certificate of Attendance can be retrieved via the self-service portal 7 working days after the programme via the following steps:

Login at ISCA eservices Portal, Go to "My Account" > "My Certificates" at the left navigation grid. Click onto “View”. (Please disable your browser's popup blocker, if you are unable to view your certificate).

For online corporate enrolments, the participant may also retrieve his/her certificate via the same instructions above. However, he/she should first create an active user account via the self-service portal if he/she has not done so. An email, together with the instructions to create a user account will be auto-triggered to a corporate participant if he/she is not yet an active user at the point the corporate user enrolls a course on his/her behalf.

For exceptional cases where enrolments were not made via the online mode, the Letter of Attendance will be sent to you via email 7 working days after the programme.

Please login to ISCA eservices Portal, Go to “My Account” > “My Payment” > Click on the invoice number. (Please disable your browser's popup blockers, if you are unable to view your TAX Invoice.)

Please login to ISCA eservices Portal, Go to “My Account” > “My Profile” > Scroll down till “Interests and Preferences” > “Electronic Mailer Subscription Preference” 

 You may check or uncheck “Courses and Events” depending on your preference.